Hellopeter
Share Your Experience

1 reviews | Active since Jan 2015

07 Mar 2019, 17:30

Request for statements to be emailed only - please do not send SMS's!

Yesterday I received notification of a Lancet account by sms. Please may I request that Lancet ONLY send me emails in future - NOT SMS's.

This happened on a previous occasion and I specifically called Lancet to request that I receive any statements due by email.

I am happy to pay any Lancet accounts that I receive via email, as I keep all my payments and admin records as emails and on my pc.

My phone is strictly personal (or for emergencies) - I have not given Lancet permission to send me sms's - thus in future please ONLY send accounts by email - DO NOT SEND SMS's. Please remove my phone number from your accounts notification database and use my email address instead (yahoo account) only.

Please can this status quo be maintained for the future, as it seems every time an account is due, it resets and I do not receive my accounts by email any more. Then I have to phone Lancet and request them to be emailed to me. Please can my statements be emailed automatically. Then it is so much easier for me to make payments and settle my account.

All of this I cannot do with my phone. My phone is only a phone for personal use; it is not an accounts payment system.

Thank you.

0
Replies (2)
Lancet
Lancet's reply08 Mar 2019, 06:52
Official
Dear Tracy

We apologise for this incident. Kindly note that we have logged an internal task for this and the reference number is ***.

In the meantime, kindly provide us with an account reference number.
's update08 Mar 2019, 09:35
Reviewer Update
Dear anonymous Lancet responder (no name or contact detail provided) - it would be nice to at least have a name to which this response could be directed. You have my name after all; it would courteous to respond in kind. Nevertheless, thank you for the response. The payment reference for last statement is M ********** 6, but as this number changes every time I get a statement, isn't is better to reference my name or ID number as these stay the same. Surely it doesn't make sense to reference a single historical statement, when the next statement will have a different number and it seems, the system resets every time to send me sms's, which I have not only not given Lancet permission to use as a means of communication, but are also completely impractical as my phone is only a phone, not an accounts payment system. It is also extremely annoying and I am sure you don't want to annoy your customers. Please ONLY send me statements by email to my yahoo account (this detail will NOT change). Please do not send me any sms's. EVER!! Kind regards Tracey (please note the correct spelling of my name, dear anonymous Lancet responder)