Repeated Unwanted Contact and Incorrect Invoice – Completely Unacceptable

Lancet Laboratories has been contacting me repeatedly since 4 December about a medical account that is not mine.

Another patient incorrectly listed my cellphone number. I am not this person; my details are not linked to their account in any way, yet I have continued to receive SMSs, emails, calls, and now an invoice that belongs to someone else.

I have contacted Lancet multiple times and have been told over and over that the issue was “resolved.” It clearly was not. The contact has never stopped.

At this point, this is no longer a simple mistake. Being repeatedly contacted despite clearly explaining the issue and receiving repeated assurances that it was fixed is completely unacceptable and now feels like harassment.

To make matters worse, when trying to call back to stop this, the phone lines were continuously busy, leaving me unable to speak to anyone or resolve the problem.

I should not be receiving another person’s medical billing information. The fact that this has gone on for weeks shows a serious failure in both customer service and data handling.

All I want is simple:

Remove my cellphone number from the incorrect account

Confirm the invoice is not linked to me

Stop all contact immediately

This has gone on far too long and should never have reached this point.