Refund STILL not processed

Lancet charged me for a Covid test that Discovery had paid for. I couldn't get a response from them on this matter until I posted a Hello Peter review. I sent through the required documentation nearly 2 weeks ago and had been reassured that the refund had been processed and would reflect in my account in 5-7 days. STILL no refund and no response to follow up emails. STOP *****ING FROM YOUR CLIENTS LANCET!!!!