query on the accounr

my fianc? (Mduduzi Motsoahole) and I (Grace Bendile) were referred by our doctor to do some test around November 2015. on arriving we asked about the tests and how much they will be and they told us. a doctor was called ,dr miller if my memory serves me well to come assist us. he explained and then we requested 2 tests each. and we paid cash on the very same day that we did the test.<br> <br> a few weeks later we both received sms that we had outstanding balance of R323.00 each.on the very same day I called and queried this, I was told by the consultant that we request 4 test and not 2. I told her that was not the case. she said to me she is telling me what is in her screen. we then went in to have the matter resolved. they investigated to a point were we left and they said they would give us feedback but they went mum until this month when they started to send us the messages again stating that we will be handed over to ICT. REFERENCE NUMBERS ARE V*** and V***1. THIS IS VERY unsettling for us because we pay our debts but why are we suppose to pay for something we never requested. the doctor went to the front desk to check how much was tests and we were fine with the amount.