1 reviews | Active since Mar 2009
Punishing us by being arrogant and inefficient
<p>Discovery refuses to process our claim because your team used the wrong code.<br />After making calls to both Discovery and yourselves, both you and Discovery pushed the blame on each other leaving us in the lurch.<br />Please get your act together and sort out our claim so that it can get processed!</p> <p> </p> <p>And since Discovery has been making the effort - please also contact them directly to sort this out</p>
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
We apologise for the service received. Please allow us to investigate and a Manager will be in contact shortly.
Regards,
SR
Still waiting for someone to call me....
Still waiting for someone to call me....
Dear Mr Jogiat
We apologise that you still seem to be waiting on a response from us although we have sent you a response from our Resolutions team on 25 January 2017. (please see email attached).
Regrettably, the procedure that you have done, is not covered by any Medical aid Insurances. The tariff code that we use is a generic non-covered code for procedures that are not covered by the Medical aid.
We trust this is in order.
Kind regards
GM
Dear Mr Jogiat
We apologise that you still seem to be waiting on a response from us although we have sent you a response from our Resolutions team on 25 January 2017. (please see email attached).
Regrettably, the procedure that you have done, is not covered by any Medical aid Insurances. The tariff code that we use is a generic non-covered code for procedures that are not covered by the Medical aid.
We trust this is in order.
Kind regards
GM