POOR SERVICE REPEATEDLY

Item: Lancet
Rating: 2
Author: derek K

I have been begging Lancet to fix the APP that they offer for patients to access their blood results. The results are delayed by 3 weeks though! Unacceptable and I have told them 10 times!!! Im STILL waiting for a manager to call me!!!!

Helpful (0)

Replies (2)

Lancet's replyOfficial

22 Sept 2017, 12:46

We have taken note of the matter you have raised. Please allow us to investigate and a Manager will be in contact with you shortly.

Regards,

Lancet's reply22 Sept 2017, 12:46

Official

We have taken note of the matter you have raised. Please allow us to investigate and a Manager will be in contact with you shortly.

Regards,

Lancet's replyOfficial

23 Sept 2017, 11:41

Dear Mr Krummeck

We sincerely regret that you are dis-satisfied with our service regarding our Patient App.

We have escalated this to our Marketing Services for intervention and investigation.

Kind regards

Lancet's reply23 Sept 2017, 11:41

Official

Dear Mr Krummeck

We sincerely regret that you are dis-satisfied with our service regarding our Patient App.

We have escalated this to our Marketing Services for intervention and investigation.

Kind regards