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noluthando N
1 reviews | Active since Nov 2014
02 Feb 2025, 16:14
Poor service from accounts
I called Kancet twice in December and sent an email when i got notification that i owe them to ask them.to claim from my medical aid as there is no reason why they did not claim. I spoke to my medical aid and they confirmed that no claim was received from lancet and they will pay if they received it. Called Twice was promised it will be sorted out but i still get smses and email that i owe but no claim has been processed. Can this be sorted out please as i will not pay cash
Helpful (0)
Replies (3)0
Replies (3)
Lancet's replyOfficial
05 Feb 2025, 14:03Good Day Noluthando
We are so sorry to hear that you are having a negative experience with us. Please note that we have escalated your query to the accounts team to investigate and address ***.
Regards
Lancet Laboratories
We are so sorry to hear that you are having a negative experience with us. Please note that we have escalated your query to the accounts team to investigate and address ***.
Regards
Lancet Laboratories
Lancet's reply05 Feb 2025, 14:03
Official
Good Day Noluthando
We are so sorry to hear that you are having a negative experience with us. Please note that we have escalated your query to the accounts team to investigate and address ***.
Regards
Lancet Laboratories
We are so sorry to hear that you are having a negative experience with us. Please note that we have escalated your query to the accounts team to investigate and address ***.
Regards
Lancet Laboratories
Lancet's replyOfficial
27 Feb 2025, 16:34Please note that the system defaulted medical aid details to private at the time of logging time due to the waiting period as you was active only from 01/12/2024.
Regards
Lancet Laboratories
Regards
Lancet Laboratories
Lancet's reply27 Feb 2025, 16:34
Official
Please note that the system defaulted medical aid details to private at the time of logging time due to the waiting period as you was active only from 01/12/2024.
Regards
Lancet Laboratories
Regards
Lancet Laboratories
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noluthando N's updateReviewer Update
27 Feb 2025, 18:12Good day
The information you providing is not correct my child has been covered from the 4th of November and i have proof to vack that up. Please remove it from private and claim to medical aid because at this point i feel harassed by all the message i receive for none payment and i will not pay cash for a claim that should be processed on medical like all other claims for my daughter
The information you providing is not correct my child has been covered from the 4th of November and i have proof to vack that up. Please remove it from private and claim to medical aid because at this point i feel harassed by all the message i receive for none payment and i will not pay cash for a claim that should be processed on medical like all other claims for my daughter
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noluthando N's update27 Feb 2025, 18:12
Reviewer Update
Good day
The information you providing is not correct my child has been covered from the 4th of November and i have proof to vack that up. Please remove it from private and claim to medical aid because at this point i feel harassed by all the message i receive for none payment and i will not pay cash for a claim that should be processed on medical like all other claims for my daughter
The information you providing is not correct my child has been covered from the 4th of November and i have proof to vack that up. Please remove it from private and claim to medical aid because at this point i feel harassed by all the message i receive for none payment and i will not pay cash for a claim that should be processed on medical like all other claims for my daughter