Poor Service from account department

I am extremely disappointed with the level of service I received from lancet laboratory’s accounts department. Instead of assisting patients with professionalism and courtesy, I was spoken to in a harassing and dismissive manner. When I mentioned that other laboratories, such as Ampath, treat their clients with far more respect, I was told, “This is not Ampath, it’s Lancet — you have a choice not to use us.”

This attitude is unacceptable for any healthcare facility. Patients should never be made to feel unwelcome or disrespected, especially when dealing with something as important as their health. I hope the management takes this feedback seriously and addresses the behavior of the staff in the accounts department. At this stage, I am strongly reconsidering using their services in the future.