Poor service

I have done my covid test on the 5th with my son and daughter. When i phoned this morning the lady said they only got my sample on the 6th. Both my kids received their results. Every time i phone regarding my results i get another story. It seems that some of your staff is *********** to do their job. Lancet lab is not doing anyone a favour as we pay for the service. This is not a happy situation as i feel you are playing with peoples lifes. I'm a high risk patient and need to stop my lupis meds as soon as I'm positive (as per my doctor). I will appreciate it if you csn contact me with this regard. Secondly it is unacceptable to wait 20 minutes before someone answer the phones at lancet