Poor Service by Lancet

Yesterday my 2 children went to our GP of 26 years, and they were requested to have blood test. One was on med aid, the other Private, this was indicated on the form. The admin guy working for Lancet did not question where the medical aid number was, he loaded them both as private, with their names mispelt, our address incorrect, and took the money, without the blood test being done. when they saw that he charged both as Private, and asked to be refunded, he refused. They also told him the details on the account was wrong, he refused to change it, refused to refund the money, and told them to basically "FO" and said it was no longer his issue, that they must go to Lancet Accounts Dept. We called the accounts department, and they too could not help, saying we must call Friday, tomorrow 1 December to check if the accounts are up, so we can get statements. Our issue is that the data loaded by that dunderhead, is wrong, How will we claim from med aid with wrong information? Nobody at Lancet is willing to step up and help because all want to pass the buck around. There are competent people out there UNEMPLOYED, but here in this company there are lazy people making the chair hot at work, and getting paid. The attitude of this lazy admin person at Healthworx Randpark Ridge Lancet lab, named VUYO MALEMBE is atrocious. Imagine shrugging your shoulders and saying "Go to Accounts" I cant help you because I made the mistake and now you have to sort the mess I made??? Merry Xmas now. I will never use LANCET again. I will insist on AMPATH. There even the nurses check every information on the forms and ask questions. This dunderhead did not ask a single question, just loaded whatever information he felt like loading.