Poor service

I went to lancet in Lesedi private hospital on Saturday, got there around 9am and stood in the queue after and hour one of the employees came saying that they were closed because they did not have any swabs left and that even if they wait for swabs they won’t be able to assist us as they are closing at 12:00 , as we were waiting there trying to figure out where to go now since it was already past 11 . To my surprise another guy approached us trying to calm us down and he gave us green lancet plastic bags with swabs in them saying that the reason they are cutting the queue is because they must knock off at 12 and that they are only allowed to test 50 people per day and when we asked why didn’t they communicate with securities at the gate not to allow us in if they know that they’ve already serviced 50 people and he did not have an answer, never mind the amount of hours we spent on that queue outside. We left and we were told that we should return on Monday and that they will only help the people with the green bags. Yesterday I decided to go there a bit earlier and also under the impression that they will only be the 50 of us, got there at 8am and found a long queue with over 100 or even 200 people that queue was so long it was up the the parking lot and they told the securities that everyone must join that queue regardless of whether they were sent back on Saturday or not. I think I got tested around 13:45. All I’m trying to say is staff at Lancet do not care and customer service is one thing they are lacking, I would not advise anyone to go there their service is pathetic