Poor Service

Item: Lancet
Rating: 1
Author: Elmarie W

I pay my account every month on the 1st. Every month at the 7th i receive a SMS saying account overdue. Bee n going on for 6 months now. Every month i have to phone.Please Lancer get another debt collector. This was a mistake by lancet for submitting my account to the medical 6 months after services. I am sick of phoning every month for the same reason

Helpful (0)

Replies (3)

Lancet's replyOfficial

08 Aug 2024, 12:54

Good Day Elmarie

Thank you for your request. We have escalated your query reference ***.

Regards
Lancet Laboratories

Lancet's reply08 Aug 2024, 12:54

Official

Good Day Elmarie

Thank you for your request. We have escalated your query reference ***.

Regards
Lancet Laboratories

Elmarie W's updateReviewer Update

13 Aug 2024, 17:25

Still received a SMS today for payment overdue. Please get someone who is capable to do the work.
I am sick of getting this SMS every 2nd day. I do not have access to email my pop. Surely my reference number will show when payment is received. This is absolutely poor service.

Elmarie W's update13 Aug 2024, 17:25

Reviewer Update

Lancet's replyOfficial

16 Aug 2024, 11:40

I have further escalated your concerns.

Thank you

Regards
Lancet Laboratories

Lancet's reply16 Aug 2024, 11:40

Official

I have further escalated your concerns.

Thank you

Regards
Lancet Laboratories