POOR PATIENT SERVICE LANCET!

Lancet offer an APP for patients to access their blood test results. I have been communicating with them for 2 years now! Their APP DOES NOT WORK!! Every time they reply to my emails with 'we will reset your APP and it will work shortly'. This has been going on for 2 YEARS and its STILL faulty. I emailed them 2 DAYS AGO, requesting assistance and I am STILL WAITING FOR THEIR RESPONSE!!!