Poor Customer service

I recently was in contact with a confirmed Covid 19 positive case with my son and went for testing at Lancet Flora Hospital on the 3rd of July 2020. We both showed no symptoms and I need to get results to advise my colleagues on whether they need to be cautious. I understand from a media briefing I saw that they are saying self referrals aren't priority and adding to the volume of work. The company shouldn't have allowed us to test then, why would one spend R850 just for fun? I still haven't received my results and by contacting Lancet you still find no assistance. I can't even go to work without these results, and that's because we are not of priority? At the end were all clients, treat us as such or atleast declare that we will get our results whenever your labs aren't busy.