Poor communication and insensitive Lancet Recoveries(Laboratory for just R86.90

I would like to bring to attention that Lancet Recoveries(Laboratory) Reference Number: Y***8 Accounts department has my partners account (MS M E A ROHAN) of outstanding balance R86.9 handed over to Strauss Daly Attorneys. There has been no correspondence at all by email to her from Lancet. This insensitive and irresponsible of Lancet. This could have jeopardized her credit profile.