Poor Communication

I received a call this morning from the Lancet accounts department stating that I owe R2100 for test performed in January 2016. Apparently the bill was emailed to me however the email address used does not exist and has not been in use for a very long time. My frustration is that how can you contact someone after almost a year with regards to payments. Is email the only form of communication that Lancet uses. I have had bloods done before why was my details not picked up. I was not informed about this shortfall from my medical aid nor did Lancet make other attempts to contact me. If you track my records you will see that I did in this year pay cash and a shortfall amount to Lancet after receiving a statement in the post. So now due to poor communication and failure to contact me via other means I need to settle this bill.

Absolutely unprofessional.....