Poor admin systems cause ITC threats

Lancet have a nasty habit of threatening ITC action on outstanding accounts even when they fail to send statements or notifications to clients. They claim to rely on our medical aid to notify us of short payments, when the liability clearly falls under their administration to advise clients. They wake up to the short payments 5 months after the service is provided and then they get shirty and threaten action which they have no hope of winning. Avoid if you have the option.