POIR SERVICE RENDERED

Over these last couple weeks trying to get bills paid has been a absolutely nightmare.

Despite numerous phone calls to Lancet and my medical aid who is equally to blame, my situation is only half way addressed.

It’s all about using invalid tariff codes , so medical aid kept declining the claims.

My last communication with Lancet Lab was to get medical aid to send a written letter stating the codes and the changes would be done.

Medical aid has outlaid this very nicely.

This was forwarded to Lancet last week. They have rep**** stating that they now want the PRE order form amor a letter from my gp, prior to changing codes. This is absolute hogwash.

I owe them monies as my medical aid funds was depleted last year. I refuse to pay this until this has been sorted. Everytime you speak to the consultants, it’s a different story.

I am the client and I shouldn’t be having to do either medical aid or Lancets jobs.

I am totally fed up and had enough of bull!

Sadly the hospital staff are brilliant and very polite, but their accounts and call centre are pathetic!

We will never use your lab again!