***s are taking calls

On the 23 October I called Lancet laboratory to confirm payment for a claim. I spoke to Leandre who confirmed payment. She sneeze on my ear and never apologise. Only when I ask her that she doesn't find that disgusting she apologised with attitude. I asked her to put me to rate the service and she hang up on me. On the same day I sent complaint to lancet laboratory and to this day no one ever called me to apologised