Pay back my money!

Lancet accepted two payments from us on the same day at different times, I have made payments in October and claimed after I realized that we made double payment but nothing has been done yet. I spoke to a Hloni Shezi who advised that her senior would call me but I'm still waiting. When we are required to make payments Lancet will annoy you, but when it comes to refunds you are given the run around and sent to pillar to post with no progress.