Pathetic Lancet Labs accounts handling experience

Lancet labs continue to harass me for an account that the medical aid paid over in March 23 and statements were provided to them showing this. Prior to this they smsed the incorrect person my account for a treatment received in March 23 and made no effort to contact me via email or cell despite my records being on file. I asked for proof of their attempts, on their recorded lines I asked I want this logged as a complaint yet the agent nor management never bothered to contact or provide me such proof.I then get an sms for R216 to be paid over for March 23 treatment shortfall , I pay it in July23 and then call Lancet for statements to be then told I owe them a further R2006 more for the same March treatment in hospital, when again no sms or statements were sent to me. I hate that as we as patients are forced to use these useless providers at our Dr's whim when they are *********** bunch who cannot even keep proper records but would be quick to then hand you over for an acc when they have not done their jobs properly in the 1st place.

I called in today to query my acc and not even a few minutes later I get a harassing sms from the very same department I spoke to. Below is sms sent Dear MR M Y DELJION No payment has been received on your Lancet Laboratories (DRS Mauff A C & Partners) Account. Please Pay R1678.30 to Nedbank Acc Number ***, Branch Code: 146905 and use Y***8 as reference. For queries dial *** Email ***

Beyond pathetic experience and I would never use your firm nor endorse people using it as your client service is something you have no idea of what you doing anymore.