PATHETIC CUSTOMER SERVICE FROM LANCET!!!

I am totally disgusted with Lancet pathetic customer services. I have been struggling to get a statement from them every time I make a payment, without success since May!!! Threatening not to pay until I get a statement didn't even do the trick. Yet without fail they are able to contact me when money is due!!! *** why do you not answer my emails????

This all against the background of going to a specialist in February and my Medical Aid not covering +/- R13,000 for blood tests and x-rays.

I haven't run away from my debt, but really is it too much to expect a statement confirming received of a patients payment.