Pathetic Customer Service

I called Lancet more than 5 times today as I urgently required a test result to forward to the medical aid. I first spoke to Naomi then Mohamed /Aikona and Presence. Presence sent me 5 emails with no attachments. Aikona gave me a direct number to call and also tried to put me through but the call was cut off. I called Naolmi twice and she gave me a reference number and the number to contact Head office directly. I do not recall the name off the lady in accounts but she on the other hand was very efficient and I received the statement before I even put the phone done.. I do not understand why it is so difficult to get a copy of my test results... It is simple lack of enthusiasm in customer service. They only thing that Lancet customer service staff get right is on how to harass customers for measly outstanding amounts of R40.00 and or R50.00 . I have still not received the copy of the test results that I urgently require.