Pathetic Accounting Service !!!!!

both Mr and Mrs de Kock was hospitalized in 2017. the first problem was incorrect billing was done by a trainee at the laboratory. Reversals and credits was not done. I had to physically sit with 19 pages of accounts and statements and show them were only 1 request was done as per lab request form between 5 to 6 of the same was added to the account. Then reversals and credits were not done and that was sent through tot he medical aid. Months of battles and we got the account foxed with over R 80 000 of errors to R 8000 odd to be paid. Furthermore, there was a payment made for the full R 8000 odd account already in November 2017, but on numerous occasions the account has been handed over to the bureau and who ever else. You sent proof of payments through, call, shout, get mad and still the same problem persists. Today, again a statement received where it is not allocated. When you phone the call centre, they state they can see the payment, all the emails but the incompetency if this situation still persists. HOW THE HELL IS THIS POSSIBLE TO BE SO PATHETIC!!!!!!!!!!

Your Lancet Statement 2018-02-19 M **********