PS
Petrus S
1 reviews | Active since Jun 2015
18 Nov 2025, 19:01
PATHETIC
I CAN NOT BELIEVE LANCET GETS 1.29 STARS.
IT SHOULD BE NEGATIVE.
I AM A DOCTOR WHO SENDS MOST OF MY LAB WORK TO LANCET.
UNFORTUNATELY I AM ALSO A PATIENT.
I HAVE BEEN TRYING FOR AGES NOT TO SETTLE MY ACCOUNT.
THE APP IS TOTALLY DYSFUNCTIONAL.
OTP'S LATE, ERROR MESSAGES, REDO PASSWORDS, ACCOUNT EMPTY, PATIENTS NOT FOUND, AUTHENTICATION THAT DOES NOT WORK.
SMS TO PAY ACCOUNT WORSE.
LINK TO SEE ACCOUNT NOT WORKING. NEEDED MULTIPLE TRIES TO SEE ACCOUNT.
HELP EMAIL, MAINLY USELESS, TAKES MORE THAN A WEEK TO GET A RESPONSE.
ALL I WANT TO DO IS SETTLE MY ACCOUNT.
PATHETIC.
Helpful (0)
Replies (4)0
Replies (4)PS
Petrus S's updateReviewer Update
18 Nov 2025, 19:05OBVIOUSLY TRIED TO SETTLE
PS
Petrus S's update18 Nov 2025, 19:05
Reviewer Update
OBVIOUSLY TRIED TO SETTLE
Lancet's replyOfficial
19 Nov 2025, 11:59Dear Dr Steyn
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Could you supply the area where you are based and your mnemonic so that we can get some one to assist you with your mobile app? Regards, Lancet Laboratories.
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Could you supply the area where you are based and your mnemonic so that we can get some one to assist you with your mobile app? Regards, Lancet Laboratories.
Lancet's reply19 Nov 2025, 11:59
Official
Dear Dr Steyn
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Could you supply the area where you are based and your mnemonic so that we can get some one to assist you with your mobile app? Regards, Lancet Laboratories.
We’re sorry for the inconvenience caused and appreciate you bringing this to our attention. Kindly note that we have escalated your query to the accounts department to investigate and address. Your reference number is *** . Could you supply the area where you are based and your mnemonic so that we can get some one to assist you with your mobile app? Regards, Lancet Laboratories.
PS
Petrus S's updateReviewer Update
21 Nov 2025, 19:01THANK YOU TO
Melanie Assokom Bitang
AND HER TEAM AT LANCET.
THEY REALLY DID THEIR UTMOST TO RESOLVE MY PROBLEM.
5 STARS FOR THIS EFFORT.
Melanie Assokom Bitang
AND HER TEAM AT LANCET.
THEY REALLY DID THEIR UTMOST TO RESOLVE MY PROBLEM.
5 STARS FOR THIS EFFORT.
PS
Petrus S's update21 Nov 2025, 19:01
Reviewer Update
THANK YOU TO
Melanie Assokom Bitang
AND HER TEAM AT LANCET.
THEY REALLY DID THEIR UTMOST TO RESOLVE MY PROBLEM.
5 STARS FOR THIS EFFORT.
Melanie Assokom Bitang
AND HER TEAM AT LANCET.
THEY REALLY DID THEIR UTMOST TO RESOLVE MY PROBLEM.
5 STARS FOR THIS EFFORT.
Lancet's replyOfficial
04 Dec 2025, 12:13Thank you Dr.
Lancet's reply04 Dec 2025, 12:13
Official
Thank you Dr.