Painfully ***********

Bloods were taken from my wife on the 27.10.2022 in hospital. The account was submitted stating that the date of service was 25.10.2022. As such my medical aid paid from savings account instead of the hospital benefit. I queried this with the medical aid company and they requested a re-submission of the account with the correct date. I followed up with Lancet. Their agent, Tumelo, stated that according to their backroom, there was no authorization number, that is why the account was paid from my savings account and not the hospital benefit. I categorically asked him not to quote medical aid policy to me. That was not what was requested. The ***** then tells me that he is trying to help me. I told him that he was just doing his job. If his backroom people did their job diligently, then I would not be querying this nor would he have a job. He indicated that the turnaround time to change the date would be ten (10) working day. What a joke! I brought to his attention that the request to amend the date was made approximately three weeks ago. What takes them so long? Again he makes reference to the authorization number. I arrogantly tell this ***** that this is not what is being requested. I will address the payment with medical aid myself. Its not his or Lancet's place to phone my medical aid about authorization numbers and where this account must be paid from. Nonetheless, he contacts my medical aid and then phones me to tell me that he has contacted my medical aid and they are in agreement with him and gives me a reference number from my medical aid. I asked him if the date, as requested, was amended and the account re-submitted. He responded in the affirmative. I called my medical aid and the issue was resolved within a day. Lancet, do what you need to do. Don't act smart by making reference to some clause to compensate for your incompetence. Ignorance is bliss, tis folly to be wise.