NB
Nicole Bell-Simmonds

1 reviews | Active since Aug 2015

13 Aug 2015, 12:58

Overbilling for private clients

I was e-mailed a bill for my recent hospital stay and was horrified to see that i am paying R1200 more (33% more) as a private patient than as a medical aid patient.<br> I would have thought it would be the other way around since I am a cash paying customer.<br> I called the accounts department to clarify that it wasn't an error, and the person i spoke to was apologetic that i was being excessively billed but unable to do anything about it since it was a set price and could offer no justification for the inflated cost.<br> It was my intention to pay as soon as i received the invoice-however since i am being **********, i will make sure i settle this account as late as possible!<br> Good reason to use Ampath in future, I have never had any billing issue with them.

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Replies (1)
Lancet
Lancet's reply19 Aug 2015, 10:01
Official
Hello NicoleBell,

We apologise for the unsatisfactory service. Please allow us to investigate and a Manager will contact you shortly. Regards SR

Best regards,