KR
Keith R
1 reviews | Active since Oct 2021
02 Oct 2021, 11:46
Outstanding bill and harassment by staff
I have been trying to resolve an outstanding payment with Lancet. The medical confirmed that provided Lancet provides an updated ICD 10 code request, they will pay but Lancet is now claiming more money from my mom as it’s her account. I asked the ladies from the account department to tell me what the previous person captured on the system and they cannot give you a summary. Lancet harasses the old and instills fear and now they threatening my mom that she will appear in court. Is this how you treat people. Your staff do not do their jobs properly and victimize people. You want to bully anyone, come and bully me.
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Replies (3)
Lancet's replyOfficial
04 Oct 2021, 09:42Good day, thank you for bringing this to our attention. Kindly provide the patients ID or MRI number so that we can initiate the customer complaint resolution process. Regards, Lancet Laboratories.
Lancet's reply04 Oct 2021, 09:42
Official
Good day, thank you for bringing this to our attention. Kindly provide the patients ID or MRI number so that we can initiate the customer complaint resolution process. Regards, Lancet Laboratories.
KR
Keith R's updateReviewer Update
12 Oct 2021, 11:16Hi There
The reference number is Y***9.
Keith
The reference number is Y***9.
Keith
KR
Keith R's update12 Oct 2021, 11:16
Reviewer Update
Hi There
The reference number is Y***9.
Keith
The reference number is Y***9.
Keith
KR
Keith R's updateReviewer Update
23 Oct 2021, 09:43Amazing how there has been no feedback from Lancet yet they now send demand letters. It’s time we demand to use other labs if this is how we get treated by these companies. I am in no way not wanting to pay, all I’m asking is that your *********** staff do their jobs properly.
KR
Keith R's update23 Oct 2021, 09:43
Reviewer Update
Amazing how there has been no feedback from Lancet yet they now send demand letters. It’s time we demand to use other labs if this is how we get treated by these companies. I am in no way not wanting to pay, all I’m asking is that your *********** staff do their jobs properly.