Ongoing billing harassment despite account being settled

I am extremely disappointed with the billing practices and lack of communication from Lancet Laboratories.

I used Lancet’s services in 2024 while I was pregnant with my twins. All invoices related to these services were settled in full in 2025. However, despite settling my account, I have repeatedly received messages claiming that I still owe money.

Over the past several months I have requested a detailed statement reflecting the charges and payments on my account so that I can understand where this alleged outstanding balance is coming from. Unfortunately, my requests have gone unanswered and no clear statement has been provided.

I recently contacted the Lancet call centre again to resolve this matter. During that call, I was apologised to and informed that the error on my account had been corrected. However, to my surprise, I was contacted again today claiming that there is still an outstanding balance.

This constant back-and-forth and repeated communication about a balance that should have already been resolved is extremely frustrating and stressful. It feels like harassment when a company continues to demand payment without providing proper documentation or resolving the issue after acknowledging an error.

Lancet Laboratories needs to urgently address this matter, provide a full and transparent statement of account, and ensure that customers are not repeatedly contacted about incorrect balances.

I expect this issue to be investigated and resolved immediately.