NOResolutions Administrators.

I have been having an accounts. issue with lancet for months. I have multiple emails in my sent box, which I do get replies to, but with the minimum effort.

I have multiple POPs which do not reflect on my statement. I am sent two statements, one which is for me and one which is not for me. I get smses which is I believe has not been for me and I have paid in the past.

I have sent through all POPs and also asked them what is the other statement I’m getting.

I send such long and detailed emails; This is my reply

Good day Thank you for your e-mail. Please be advised that the patients date of birth should be used in the following format YYYYMMDD. Should you need any further assistance, please do not hesitate to email us on *** or contact our Call-Centre on ***.

Kind regards Resolutions Case Administrator

Ofcourse I used the correct format, how would I open the other statement. I am sure I am getting statements which are not for me and my payments have been allocated elsewhere.

A resolutions case administrator should bring a case to a RESOLUTION.

I am begging to visit an office or the accounts department in rosebank to resolve this and get on the same page. But I’m being ignored, why has no one called or responded that I am welcome to come and resolve this with an administrator?

Usually people run away from payments I am just trying to resolve this and see my credits on an actual statement so that I can ascertain what was paid / unpaid.

Please can someone of competence contact me.