Non existent accounts department

To say the billing department is useless is an understatement. My baby boy has been in hospital for 6 months and unfortunately Mediclinic used Lancet. Phoning for payments are high on their priorities but assisting clients and dealing with the medical aid are not even possible.

Everytime I get phoned for outstanding monies I ask them for a statement so that I can see date of service not paid and follow up with my medical aid but apparently this is not possible.

Now how on earth should I be able to follow up with Momentum if I cannot get the details?

Im seriously about to loose my cool with the call centre. They just say if your medical aid did not pay its your problem to settle the account and that they dont go back to the medical aid to see what the problem is.

You would think that for such a huge corporation your billing department will be on top form....

Phoned again this morning and they promised to send me my full statement of account... well Im still waiting...