No Service Delivery Neville Lancet Lab JHB head office

I had called lancet LAN head office in JHB yesterday, ref no ***6. The call was for arranging a travelling sister to come to me to do a covid-19 test as I am being hospitalised on Friday for my annual cancer screening tests. Because of being a high risk patient I did not expose my self from march. Only went once to the GP. So I needed to ensure I was not exposing myself until hospitalisation. I spoke to Neville at Lancet. I gave him full details and full explanation for my special request. He said the travelling sisters are not keen at doing the tests at patients residence but will chat to the traveling sister and get back to me to confirm. I explained the test needs to be done early Wednesday morning so I need to know before then.

Today is Tuesday the 23rd of November 2020 and two full days gone my test has to be done early tomorrow morning not a single email or callback from Neville at Lancet head office Jhb or any traveling sister.

It is now 17:21, I tried calling the call centre and got through ntombi she acts like she could not hear me a d cuts call. I called again several times no answer, just voice prompts and get placed on hold.

For such a serious situation and urgent query. The service from Lancet head office jhb is very very poor. Very disappointed.

I will have to go into my nearest Lancet lab tomorrow morning to ensure the test is done.

There is no way that I am going to entertain any traveling sister just pitching up at my house unexpectedly Tomorrow at any time and being charged double for a service that has not been confirmed.

Very unprofessional and poor service from Neville and whoever was suppose to get back to me from Lancet lab head office Jhb.