No sense of service or care

I have done blood test with lancet and always made arrangements to pay them due to my medical condition, today when i had to do an emergency blood test they asked upfront R3000. I told the Garden City branch that do the blood test and the accounts department will bill me and i will make the arrangements, they refused to help. I phoned the customer care and the lady agreed to call me twice to assist, they ****. I called the call center the 3rd time and was told to call accounts in the Morning and they can help. I told the consultant why when i phoned the previous 2 ladies did not advise me so I could have done it earlier. All the guy did was apologise. The standard off service and willingness to help is not part of lancet policy, they would let ones condition worsen then think as humans. I wish that the position i was in today, all 3 of those consultants go through the same pain and medical problem then they can see our patients with lupus suffer every single day and when you don't get the assistant to get treated what happens. I don't curse people but today i am willing to do that.