No responsiblities for errors

<p>I owe Lancet for a few accounts as I have had numerous blood tests done in the last few months. I work on amounts owing, and Lancet works on different account numbers for each bill even though it is for the same patient. To make sure I knew the exact amount outstanding, I called the call centre to confirm the payment that I made and what the oustanding amount. I confirmed more than once on the outstanding amount, of which Lancet has the recording for, only to be told the amount given to me was incorrect. It's one excuse after another, and they refuse to take responsbility for their errors. Pathetic service, but why should they care, as far as they are concerened I'm at their mercy and they can "throw me a bone" of a 10% discount and I should bow at their feet.</p>