1 reviews | Active since Jul 2016
No respond to complaints
<p>I logged a complaint 3 weeks ago about lancet wantinge to pay for the accounts instead of sending them to my medical aid to pay,they insist that they sent the claims but refuse to provide proof of submission since my medical aid said they dont have the claims in question. I am completely disgusted and dissapointed especially when i get threatening emails and messages that i am handed over. I will log a formal complaint with ombudsman if i dont hear from u before end of business today.</p>
We firstly apologise for the delayed response to your complaints.
Our investigation reveals that your accounts were billed as Private and never submitted to Topmed. Your Medical aid Society’s decision was that the member pay the service provider for services and claim back from Topmed. All members were apparently informed.
Accordingly, we have billed you as a Private patient. However, as per the agreement with Topmed, we will gladly reduce the amount to the agreed Topmed tariff (effectively less 13%).
The total amount outstanding is R3 055.00 less 13% (R397.15 ) is R2 657.85.
We trust this is in order. Please confirm date of payment.
Kind regards
GM
We firstly apologise for the delayed response to your complaints.
Our investigation reveals that your accounts were billed as Private and never submitted to Topmed. Your Medical aid Society’s decision was that the member pay the service provider for services and claim back from Topmed. All members were apparently informed.
Accordingly, we have billed you as a Private patient. However, as per the agreement with Topmed, we will gladly reduce the amount to the agreed Topmed tariff (effectively less 13%).
The total amount outstanding is R3 055.00 less 13% (R397.15 ) is R2 657.85.
We trust this is in order. Please confirm date of payment.
Kind regards
GM