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<p>2016 Oct ,</p> <p>I started getting sms'es from a co named LANCET requesting pmnt for R177.60</p> <p>as I ve never heard of them and there was no contact info, I googled them. I found a call centre number.</p> <p>I was told it was for a test the gynea had sent to them. Gynea visit was March 2016. I spoke to Devon for assitance to investigate the matter and to send me a copy of the account.</p> <p>I took up this matter with my medical aid. On the account 2 tests were reflected with the same ICD10 codes and according to my medical aid this was a duplication. They paid for 1 only.</p> <p>I then called to advise Lancet. .. kept getting different people to talk to...kept getting these sms'es..they said it would be investigated and they would get back to me.</p> <p>In Dec (after numerous sms'es) and the respondign emails of : they are investigating the matter... bla bla bla...</p> <p>I phoned again to say that nobody came back to me and I wanted to know WHY I was still getting the sms'es.</p> <p>Person at call centre said,: a note was reflecting that it was being investigated. I queried WHY this was taking so long for them to investigate. No response again.</p> <p>In Jan 2017 I again received the sms and an email. I rep**** to the email to say that I was STILL waiting for the investigation's findings. </p> <p>Next day I received an email to say: this is not a duplication. please pay. R177.80</p> <p>You will receive an updated account.</p> <p>to which I responded that I was not getting into another debate about this account. and they NEEDED to sort this out.</p> <p>No explaination . nothing.</p> <p>the following day I received an sms to say: you have been over to ITC-BA by Lancet</p> <p>balance R198.32</p> <p>please deposit in acc: xyz..</p> <p>after MONTHS of no explaination, I get one email to say PAY and now I am being listed on ITC!!!</p> <p>REALLY???<br />I have also advised my gynea of the shocking maanner in which they handled this acc.</p> <p>very very bad service for not attending to my query in time.</p> <p>this acc will be paid by end of this week as I do not want to be listed for this on ITC.</p> <p> </p> <p> </p>