No communication

There seems to be no communication within the call centre and accounts department. Neither internally nor with clients. I've been going back and forth between my medical aid and your call centre until I've literally started doubting my sanity. The account is due to the medical aid and I have explained this in detail to various agents over the phone, in emails and in text messages multiple multiple times. And yet after being reassured on four separate times that the claim will be resubmitted the medical aid still has no record of it. Lancet if you want your money claim it from the medical aid and stop harassing me daily with requests for payment. Sort out your internal communication. Each agent I speak to I have to explain the whole story again and still nothing happens. I'm not putting anymore effort into doing your job for you and I will consider exclusively using Ampath or other pathologists in the future.