No basic knowledge of what they are testing for

Lancet does not know the correct code for a COVID-19 test. My medical Aid refuses to pay for the test because Lancet used the incorrect ICD-10 code. The code they used is for general laboratory work (Z01.7). I called them 3 times and spoke to 3 different people. One of them was Zubair at Lancet at ***. Nobody at Lancet knew the correct code. I had to call another lab to get the correct code (U07.2). TOTALLY PATHETIC!! They don't even know the codes for the work they do. I finally gave them the correct code. Now I'm fighting to get them to re-issue the statement with the correct code. What a mission!