Negligence to clients!

<p>My name is Thandeka, I have a medical aid with GEMS and I am under a GEMS Martenity programme. In June I went to my Gynae for pre-natal service and the Gynae requested to take my blood and he sent it to Lancet Laboratories. Lancet processed everything and they've claimed the funds from my account using a wrong code, not using a code for Martenity programme clients and the claim was not fully funded because of that. Since then Lancet have been sending me messages and statements to pay the outstanding balance which I am not supposed to pay. I spoke to my doctor and he gave me a correct code, I phoned Lancet and gave them the code, on the 16th of August 2016 they sent me an email promising that they will amend the documents and send to GEMS using the correct code but up until today they haven't done that because when I call GEMS they say they haven't received any documents from Lancet. This is very frustrating to me because they are doing this deribarately just to take my money. They are lazy to do their work. A few minutes ago I called them and a consultant made me hold the line until I ran out of airtime. I am currently very frustrated and emotionally disturbed by this situation. I am now two weeks away from my delivery date but I am still receiving these frustrating statments! Please assist me as soon as possible. The Lancet payment no is Y ********** and the ref no I received from Gems call centre today is MH ********** . Thanking you.</p>