MR LANCET UMHLANGA

I have never experienced a more unsatisfying service in my life with a service provider that I have used so much from the time my child was born (2years 7months) ago running back and forth with accounts not being paid and being handed over to the collections departments due to the accounts division not doing there job correct behind the counter and over the phone. There was always someone calling me daily for my accounts to be paid from my medical aid which spread out over the period of the 2Years 7months were I was being hunted down for R21.70 and being handed letters and summons from lancet I did not think that a company could actually look for small amounts and not considering the bigger amounts that were paid....I would personally never refer anyone to lancet from my personal experience it just shows a well established company has a group of unsatisfactory level of staffing with no empathy in rough times to clients at there time of need with there loved ones . My child was admitted first in hospital for a month and a half being premature unfortunately when it comes to lancet money is always more important then clients.

I was shocked with the experience I got after 2 long years with Lancet from *Chad Phillips* who I personal think lancet needs more of. Chad works in the Umhlanga Netcare Centre for Lancet . The level of service provided and customer centric person that he is I just wish I would have spoke to a Chad all along ,who actually works as an Admin Clerk for lancet at the umhlanga net care medical centre .

This email certainly does not do justice for the experience that I have been through and the number of times I had been called while at work or in meetings, Lancet as an organisation should just understand the level of customer service being provided and what customers actually feel.

Chad ultimately made it clear that you guys can do better and make an even greater name for yourselves .