Months of Collection Threats for an Account Already Paid

For months I have been trying to resolve ongoing account and collection issues with Lancet Laboratories, and I am honestly exhausted by the lack of proper administration, communication, and accountability. This relates to accounts connected to my late husband, Marius Nel, who passed away 10 months ago. Despite repeatedly trying to ensure that all medical accounts were correctly settled through Discovery Health, I have had to spend months following up, disputing balances, requesting statements, resending proof of payment, and dealing with collection threats for accounts that were either paid or incorrectly handled. The latest issue involved an account that was handed over for collection for over R14,000. After extensive fighting between myself, my broker, Discovery, and Lancet, Discovery ultimately paid the account in full this week. What is extremely concerning is that the invoice was never submitted to Discovery and was only submitted approximately a year later after ongoing disputes and intervention. This is only after they have been treating me with legal action and blacklisting and I once again had to show them that there was no such invoice on my Discovery statement. Lancet then submitted the Invoice to Discovery, and it was declined. As the claim has been late submission, forcing further escalation before the account was eventually paid. This was thank to my Broker going above and beyond to get this sorted out. There are also inconsistencies with the invoice and collection communications themselves. The invoice date reflected is 01/04/2025, despite my husband only being admitted to Life Wilgeheuwel Hospital on the evening of 31/03/2025 for one day. This raised serious concerns for me regarding the handling and processing of the account from the start. Despite the account now having been paid, I STILL received threatening collection emails stating that: • immediate payment was due, • I may be listed with TransUnion, • and further action could be taken. This after months of disputes, documentation, and proof already submitted. What makes this even more frustrating is that this is not an isolated incident. Earlier this year, I received a statement from Lancet for a separate shortfall amount. I paid the exact amount reflected on THEIR statement and sent proof of payment. I was then contacted and told I still owed R173. I requested an updated statement multiple times so I could settle any genuine outstanding amount. Instead, Lancet resent the SAME statement showing the amount I had already paid, and to this day I have still not received proper clarification or reconciliation — only ongoing SMS notifications claiming money is owed. The collection agency handling these matters has also failed to properly respond to disputes raised via email, while continuing to send payment demands and default warnings. The ongoing issues include: • Incorrect or unresolved balances • Poor communication and lack of feedback • Failure to provide updated statements when requested • Collection escalation while disputes are ongoing • Continued automated threats even after payment has been made • Delayed or possibly incorrect claim submission • Excessive delays in resolving queries • Failure to properly respond to formal disputes I have tried repeatedly to handle this privately and professionally, but after months of stress, follow-ups, and administrative failures, I no longer feel confident in the way these matters are being managed. At this point, I simply want: • Proper account reconciliation • Accurate statements • Written confirmation of zero balances where applicable • Collection processes stopped where payment has already been made • And basic communication and accountability from Lancet No customer — especially someone dealing with the loss of a spouse — should have to fight this hard to resolve administrative issues that appear to originate from the service provider’s side.