Money Hungry WOLFS!

So me and my fiance visited Lancet in Randfontein to get a cash quote on some tests the Dr. wanted done, we got the quote and scheduled the appointment for the next day as it was going to take some time out of our day to do these tests. After the tests were done we asked the staff if there was anything that we needed to complete or do, the instructions were clear NO... you may go.

My fiance got admitted to hospital the same day. After her week in Hospital we received our first lancet invoice, and the invoice did not meet the quote we received.

I Called the customer care, and got a very arrogant consultant telling me all sorts excuses as to why the quote is invalid, I really got frustrated with the way I was being handled and wanted to speak to a supervisor or manager at which point the consultant actually told me NO!

I put the phone down and got trough to another consultant that refer me to his supervisor. Spoke to this person and sent him the quote I received. After two weeks I phoned back as no one got back to me regarding he matter. He then told me that he was going to refer the case because we had more tests done that was not on the quote, I requested the sheet that the doctor filled in with the checklist of test that needed to be done because we only did the tests that the Doctor ticked and never an additional test as specified on the invoice, It has now been more than a month and I have not heard anything from them, but as an added bonus I am now being threaten with legal action messages!

Let me make this clear! IF one of your Managers or someone in he higher ranks doesn't contact me within the next week and correct this situation, or if I receive one more threatening message I will be taking legal action !