Missing Specimen for over 2 weeks, still no results!!!

<p>I am very appalled by the service of Lancet laboratory at Lesedi Clinic in Soweto, firstly on the 20 August i went to my doctor to have my blood tests done as my medical aid was requesting them in order for them to pay the full amount of my chronic medication, few days later when he contacted them as they did not email him the results, he was shocked to find out that one blood test was done but they did not process the other blood tests, instead they said they discarded the specimen as it was old.... I then went again to redo the tests on Monday 5 September 2016, i called on Thursday 8 September 2016 only to be given a run around again that the results were sent to my doctor in which my doctor confirmed that he received nothing, they then alleged that they sent it to the general email for the doctor in which my doctor stated that when it goes to their general email, he does get a copy and which he never did, so i can safely say that no results were sent or received to date from the Lab. A lady by the name of Martha, did state that the bloods got lost the first time and that i would have to do them again, in which i did do them the second time but to date, there is no results coming. When i call to ask them to forward the results to me, i get pathetic service of that they cannot go into the system to retrieve or change email addresses. When i try calling the 0860 LANCET line, it says the number does not exist.... I called again on 12 September 2016 Monday at the same Lesedi Lancet Lab, Martha was not available as always and the lady at reception said she will get Martha to call me back in which she never did... PLEASE TELL ME WHAT MUST I DO BECAUSE THIS IS PATHETIC FOR A LAB!!!! I have no issues with the LANCET at Garden City but in this LESEDI CLINIC, its really bad, even when you need assistance when its empty, staff tell you they knocking off instead of seeing to you asap before they go home.... Question is: WILL THESE BLOOD TESTS BE PAID FOR BY LANCET LAB AS I AM NOT PAYING FOR THEM THROWING OR LOSING MY BLOOD EVERY WEEK INSTEAD OF PROCESSING IT AS THEY SHOULD!!!!!!</p>