Missing results affecting my treatment plan - completely against medical ethics

<p>I am completely disgusted with the level of service received by Lancet. I went to the sandton mediclininc on Thursday 21st July 2016 at 13:40 to have bloods taken for tests that were required for a treatment plan. They told me the results would be available in 24 hrs. The next day, the results were still not ready. Sharon mentioned I was given the wrong information and that the results would be mailed to myself and dr by 15:00 on the 22nd. I heard nothing from lancet and called back at 17:30 that day only to be told 'results would be sometime over the weekend'. On the 23rd after hearing nothing, I was instructed by the sandton mediclininc branch to contact Rivad at customer service which I did at 12:45. He checked with the lab and the results were STILL not available. He said that nothing could be done as the lab does not take calls anymore, but that he could log a complaint for me and follow up with a call later that day. Needless to say, neither was done. I then called this morning and spoke to Rajesh. He informed me the results were still not ready as the tech (selo) told him the machine was broken? I explained how this had affected a treatment plan which was meant to be effected on Friday! I also cannot believe that the machine is broken and that no serology tests in the whole of JHb could not be done since Thursday! It's unacceptable! It's against medical ethics and also the unkept promises and lies are unforgivable! Rajesh also finally logged a complaint with the following customer number ********** . I want my results and feedback on what happened and why.</p>