***********, lazy workers for Lancet laboratories

Please put competent people in your accounts department, so tired of repeating myself, when in hospital, payments is 100%, but they still don't get it, please for heaven sake, put in the correct ICD codes and make sure a referral letter is sent together for any claims with medical aid pathology department, I don't work with accounts , but know the procedures, you don't have to be a genius. , you don't understand doctors writing, pick the phone and confirm, stop pestering the patients, we paying our premiums, and a alot, I don't understand, I also get feedback from medical aid giving reasons for non payments and what's required, call them, they also helpful and will assist, please get competent workers that works, not just submit anything and wanting patience to fill the outstanding payments,