Lancet's poor account management

The Lancet accounts department is probably one of the worst departments I have had the displeasure of dealing with. We were sent a mail regarding a bill that needs to be settled for my husband's tests. Upon inspecting our medical aid claims statement and the Lancet statement, I noticed that the medical aid overpaid Lancet by double what they claim is outstanding. This was communicated to Lancet on 20 May 2024. Since then we are constantly harrassed for payment, and threatened with handover. On 14 June I received confirmation that my documents will be forwarded for consideration - **********!!!!!