Lancet will never see me again

I hate Lancet and will never use them again. On the 30th of Aug, I made a payment. Unfortunately I missed a digit in my ref nr however nobody bothered to inform me so I would love to know how many funds are not allocated, leaving customers in a position where one has to constantly follow up with no resolution. On 26 Sept, I sent proof of payment to *** On 3 Oct I sent an email to Zaid. *** On 25 Oct, I insisted on speaking to a manager. I was connected to a manager but after he placed me on hold for the second time, I dropped the call. On 29 Oct, I forwarded my sad story to Ebrahim. *** On 8 Nov, I received an SMS advising that I was handed over. On 9 Nov, I called again, and forwarded by query to shanice. ***. She promised me feedback today by 12. I must admit that I am not surprised that again they failed to honour a promise made to me. I don't know what else I must do to get this resolved. I will never use Lancet again. I am utterly disgusted in this service.