DR
Dian R
1 reviews | Active since Sept 2018
25 Oct 2021, 09:10
Lancet = unhelpful and ***********
Called them this morning for an account relating to my dad, understood wrt POPI nil info could be released. Asked the lady if I get him on the line to do a verification could she help, she confirmed yes. Asked her to hold on so I could conference the call, she puts me on hold and drops the line. Really upset, a few family and friends have had the same rudeness and incorrect ICD codes being submitted to the medical aid hence claims not paying correctly. Think we have to start using Ampath now.
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Replies (2)
Lancet's replyOfficial
26 Oct 2021, 08:46Good Day Diane
Thank you for bringing this to our attention. Could you please supply us with your dads fullname and account number so that we can log a customer complaint and refer this to the relevant team to assist you further. Regards Lancet Laboratories.
Thank you for bringing this to our attention. Could you please supply us with your dads fullname and account number so that we can log a customer complaint and refer this to the relevant team to assist you further. Regards Lancet Laboratories.
Lancet's reply26 Oct 2021, 08:46
Official
Good Day Diane
Thank you for bringing this to our attention. Could you please supply us with your dads fullname and account number so that we can log a customer complaint and refer this to the relevant team to assist you further. Regards Lancet Laboratories.
Thank you for bringing this to our attention. Could you please supply us with your dads fullname and account number so that we can log a customer complaint and refer this to the relevant team to assist you further. Regards Lancet Laboratories.
DR
Dian R's updateReviewer Update
26 Oct 2021, 09:00Good day,
The account number or reference number is Y***6. My dad's name is Rajoo Reddy.
I'd appreciate the consultant getting permission from him to speak to me if possible as I will be settling this account and we need to know what it is for. Or can you email him the statement which shows what the amount owed is for.
The account number or reference number is Y***6. My dad's name is Rajoo Reddy.
I'd appreciate the consultant getting permission from him to speak to me if possible as I will be settling this account and we need to know what it is for. Or can you email him the statement which shows what the amount owed is for.
DR
Dian R's update26 Oct 2021, 09:00
Reviewer Update
Good day,
The account number or reference number is Y***6. My dad's name is Rajoo Reddy.
I'd appreciate the consultant getting permission from him to speak to me if possible as I will be settling this account and we need to know what it is for. Or can you email him the statement which shows what the amount owed is for.
The account number or reference number is Y***6. My dad's name is Rajoo Reddy.
I'd appreciate the consultant getting permission from him to speak to me if possible as I will be settling this account and we need to know what it is for. Or can you email him the statement which shows what the amount owed is for.