Lancet staff don't know what blood tests are

Lancet at Roseacres hospital, I am speechless and shocked at the reception and office staff at Lancet Roseacres. The receptionist asked me, who is not in the medical field, for IDC10 codes, to read what Dr wrote on form and also what 3x items to test on the form where. How can someone in the medical industry ask me, who is not in the industry? I honestly hope the rights items will be tested on my son as six tubes of blood were taken from my child (the lady that took the blood was awesome). The receptionist could not even find the Dr on her system after several minutes and called someone to help, who found it in less than 20 seconds. This lady even asked me to explain what casein and ovomucoid was, how the heck does someone that works for a lab not know this? This really makes me worry. I am going to take this matter further if they test the wrong stuff. Items to test are RAST tests for egg (yolk, white, ovomucoid), milk (casein and another protein), wheat, soya and gluten. This lady had to call two other staff to help her find the above on the system. She was totally clueless. Also, when she asked one of the staff to take a photo of the referral form to send it to another Lancet to confirm the required test, that lady said no as she doesnt have data. Would one Whatsapp photo really have bankrupt her? I am also going to flag this to Roseacres Hospital