MG
Monique G

1 reviews | Active since Sept 2024

06 Sept 2024, 14:01

Lancet staff and supervisor at Life Healthcare you are shocking and should be ashamed of yourselves!

If I could I wouldn't even given them a red star! What an awful experience dealing with Lancet Laboratory at Fourways Life Hospital. I arrived for an urgent throat swab test just before 7pm, I was the only person in the waiting room and they kept me waiting for close to an hour because I had arrived 'during their shift change'. I was told that the results would be through the next day and so spect the day and next night phoning to follow up on the results. Eventually by day 3 my doctor called the lab for the results and they miraculously appeared. The delay meant that I missed the window for correct medication and was left in pain and feeling awful for no other reason than shoddy service. If you don't care about people and their well-being get out the game and stop monopolising the market - Lancet staff and supervisor at Life Healthcare you are shocking and should be ashamed of yourselves!

0
Replies (3)
Lancet
Lancet's reply06 Sept 2024, 16:05
Official
Good Day Monique

Thank you for your feedback. We are so sorry to hear about your experience. Please note that we have logged a customer service complaint and escalated your complaint to the Client services team to investigate and address ***.

Regards
Lancet Laboratories
MG
Monique G's update06 Sept 2024, 16:10
Reviewer Update
I await a response...
Lancet
Lancet's reply10 Sept 2024, 15:43
Official
Our Services Team has been in contact with you.

Regards
Lancet Laboratories